Gambling at pej64 is designed to be an entertaining, controlled experience. We provide every player with a full suite of tools to manage their play — from deposit limits and session timers to complete self-exclusion. Your wellbeing matters more to us than any wager.
At pej64, we believe that gambling should always be a form of entertainment — a way to engage with the sports you love, enjoy the thrill of live dealer games, or try your luck on a favourite slot title. It is never a reliable method for generating income, clearing debt, or solving financial problems.
The platform serves players across Indonesia — from Jakarta and Surabaya to Bandung, Medan, Bali, and beyond — and we take our responsibility to those players seriously. Every feature on pej64 is built with the assumption that the overwhelming majority of our players want to remain in control of how they spend their time and money on the platform.
Our responsible gaming framework is modelled on international best-practice standards and is actively maintained by our player safety team. The tools described on this page are available to every registered player at any time, at no cost, and without any negative impact on account status.
Set daily, weekly, or monthly maximum deposit amounts to keep your spending within a budget you are genuinely comfortable with.
Define the maximum duration of any single gaming session. When your limit is reached, pej64 will log you out automatically.
Receive on-screen notifications at regular intervals reminding you how long you have been playing and your net session result.
Immediately block access to your pej64 account for a defined period — or permanently. Self-exclusion is actioned within one hour of request.
These tools are accessible from your Account Settings panel at any time. You do not need to contact support to activate most of them — they are self-serve by design.
Log in to your pej64 account → navigate to Account Settings → select "Responsible Gaming" → choose Deposit Limits → enter your preferred IDR amount and select the period. Changes are saved immediately. You will receive a confirmation email to your registered address.
In Account Settings → Responsible Gaming → Session Controls, select your preferred maximum session length. The timer starts from your next login. You will see a countdown timer in the platform header throughout your session.
In Account Settings → Responsible Gaming → Cool-Off, select 1 day, 7 days, or 30 days. The cool-off activates immediately. You will be logged out and unable to log back in until the period ends. Withdrawal of available funds remains possible via the withdrawal support channel.
In Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period or select Permanent. Alternatively, email [email protected] with the subject "Self-Exclusion Request". Self-exclusion is enforced within one hour and is binding — it cannot be appealed during the active period.
Problem gambling affects a small but meaningful percentage of all players across every market — Indonesia included. It can develop gradually, and many people who are affected do not recognize it themselves until the impact on their finances, relationships, or mental health has already become significant.
The checklist to the right contains the most widely recognized indicators that gambling has moved from recreational entertainment to a problematic pattern. If you recognize yourself in three or more of these statements, we strongly encourage you to use the self-exclusion or cool-off tools available on pej64, and to reach out for professional support.
Activating responsible gaming tools on pej64 does not affect the validity of your account, your bonus eligibility, or any winnings already credited. There is no penalty of any kind for using these tools — that is the whole point of providing them.
I have spent more money gambling than I originally planned to, more than once in the past month.
I have gambled to try to win back money I had previously lost ("chasing losses").
I have felt irritable, anxious, or restless when I have been unable to gamble.
I have borrowed money, sold possessions, or used bill money in order to gamble.
I have hidden my gambling activity from family members or close friends.
I have missed work, study, or family commitments because of time spent gambling.
I have felt that I need to gamble with increasing amounts of money to get the same level of excitement.
I have made repeated unsuccessful attempts to cut back or stop gambling on my own.
Gambling has caused significant stress, relationship conflict, or financial hardship in my life.
If you checked 3 or more items, please consider activating a cool-off or self-exclusion, and contact our support team. You are not alone, and help is available.
Self-exclusion is the strongest tool available to players who want a complete break from gambling. On pej64, this process is designed to be fast — because we know that when someone needs to stop, frictionless access to that option is critical.
Access your pej64 account as normal. If you are unable to log in or prefer not to, you can request self-exclusion directly via email — see Step 4.
Click your account avatar in the top-right corner, select "Account Settings", and then choose the "Responsible Gaming" tab from the left-hand menu.
Choose from a timed exclusion (6 months, 1 year, 2 years, 5 years) or permanent exclusion. Confirm your choice. You will receive a confirmation notification immediately.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration. Our team will action the request within one hour, any time of day.
If you have a real-money balance at the time of self-exclusion, our support team will contact you to arrange withdrawal. Any active Bonus Funds will be forfeited.
If you share a device or household with others — including younger family members — pej64 strongly recommends taking additional steps to restrict access to gambling content beyond our own platform controls.
Consider using parental control or website-filtering software to block access to gambling websites at the device or network level. This provides protection regardless of which gambling platform is accessed.
If you have reason to believe that a person under 21 has registered on pej64 using false information, contact us immediately at [email protected]. We treat all such reports as high priority and investigate within 24 hours.
If you are concerned about the gambling habits of a friend or family member, the most effective first step is an honest, non-judgmental conversation. Offer to help them use pej64's responsible gaming tools, or encourage them to reach out to our support team directly. Our Indonesian-speaking agents are available 24/7 to assist.
Every account undergoes KYC identity verification confirming the player is 21 or older before any withdrawal is processed. Accounts suspected of belonging to under-age players are suspended immediately pending investigation.
Our player safety team uses automated tools to flag unusual play patterns — such as rapid escalation in bet size following losses — and may proactively reach out to players whose activity indicates potential harm.
pej64 does not send promotional communications to players who have activated a cool-off period, self-exclusion, or any deposit limit that has reduced their account activity. We will never market to a self-excluded player.
All pej64 customer support agents complete responsible gaming awareness training covering problem gambling indicators, escalation procedures, and how to direct distressed players to appropriate help resources.
All games on pej64 display their RTP (Return to Player) percentage and house edge in the game information panel. We do not hide the mathematical nature of gambling outcomes from our players.
Player funds are held in accounts that are legally and operationally separate from pej64's corporate funds. Your balance is protected and available for withdrawal at any time — including during a cool-off period.
Recognizing that gambling has become a problem is a significant and courageous step. pej64 is here to make the next step as straightforward as possible. You can reach our responsible gaming support team through any of the channels below, 24 hours a day, 7 days a week — including throughout Ramadhan and all Indonesian national holidays.
Send a message to [email protected] with the subject "Responsible Gaming Help". We respond within 4 hours, any day of the week.
Log in to your pej64 account and click the live chat icon. Indonesian-speaking agents are available 24/7 to help you access responsible gaming tools immediately.
Access all self-serve responsible gaming tools directly in your Account Settings panel — deposit limits, session timers, reality checks, cool-off, and self-exclusion — no need to contact support first.
Read our full Terms & Conditions for details on account rules and limits, or visit the FAQ for quick answers on how responsible gaming tools work in practice.